Last updated 13 October 2026
This policy explains cancellations and refunds for REAL TIME TRADERS PTY LTD (ABN 54 642 170 438), Brisbane, Queensland ("we", "us"). Prices are in Australian dollars. We are not registered for GST, so no GST is added.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in this policy limits those rights.
Payments today
Payments are processed by Stripe. At the moment you can save a card to your account, but saving a card does not charge it. We will always tell you the price before you are charged.
Equipment hire
- Cancellation: free, with a full refund, any time before the hire starts. If a delivery is cancelled after it has been dispatched, a futile charge of up to the delivery fee may apply.
- Faulty equipment: tell us straight away. We will repair or replace it, or refund you, as the Australian Consumer Law requires.
- Security deposit: $100 (light tools) or $200 (heavy gear), held on your card and released within 1 business day of an OK return. Card holds expire after about 7 days, so for hires of 5 days or more the deposit is charged and refunded on return. Refunds can take 5–10 business days to show. Any deduction is itemised with photos.
- Late returns: up to 4 hours late is charged as a half day; 4–24 hours late as a full day; further days at the day rate, capped at the week rate. Call before the due time to extend at normal rates.
- Damage, loss and cleaning: accidental damage is charged at the lesser of the repair cost or 20% of the replacement cost. Loss, theft, wilful damage, use under the influence, overloading, water damage or unlicensed use is charged at full cost. Fair wear and tear is free. Cleaning is $85 per hour (minimum $42.50) if equipment is returned dirty. Fuel is $3.00 per litre if returned short of full.
Memberships
- You can cancel a paid membership at any time. Your access continues to the end of the period you have paid for.
- No pro-rata refund is given for a change of mind, except that annual plans get a full refund if cancelled within 14 days of purchase.
Paid listing and job features
Featured listing, bump and boosted or premium job fees are not refunded once the feature has started, unless we removed the listing in error or the service failed.
How to ask for a refund
Email realtimetraders101@gmail.com with your name, the booking or account email, and what went wrong. Approved refunds go back to the original payment method. If you are not happy with our response, you can contact the Queensland Office of Fair Trading.
Changes
We may update this policy. Changes do not affect bookings or purchases already made. The date at the top shows when it last changed.